The Expansion Pack was recently released for Switch Online users. The big news in relation to the basic plan was to offer a selection of Nintendo 64 and Mega Drive/Genesis games, as well as controls based in the originals (for an additional fee).
Not without obstacles. As gamers noticed within the first week, the service had a rough start, including excessive lag in online matches and failures to emulate certain jurassic Nintendo 64 effects. And the combination of high price and issues doesn't seem to be pleasing the subscribers.
At least that's what the massive amount of "DON'T LIKE" in the Expansion Pack trailer on YouTube suggests. As noted by the VGC, at the time this text is written, there are already over 124,000 negative reviews, against 17,000 positive ones.
Reviews follow the trend, with complaints against price and quality of service. "I can't wait for the Wii Expansion for $1500 a year," quips one commentator. Others cite a phrase said by Satoru Iwata in 2003, when discussing plans for Nintendo to distribute games online. "I don't think its reasonable to make someone pay for a game and then make them prepare a network connection and charge a monthly fee," said the then president of Nintendo, who died in 2015.
Many comments also say that the Expansion Pack, in the state it was released, practically encourages the use of emulators – something that Nintendo absolutely despises.
Some might say it doesn't matter. Public reactions are sometimes misused, as in the case of a review bombing – when a herd goes to a website and puts tons of negative reviews on something they haven't even used.
A few days ago, for example, IMDB changed its review system for Marighella after detecting more than 34,000 accounts in suspicious activity – giving a minimum rating to a movie that was not even shown in it's origin country.
In other cases, reviewers follow the negativity of the "leaders" and leave negative reviews without even trying the product. The Last of Us Part II was (and still is) blasted by many fans of the first game by what happens to Joel. Of those, several never played it.
Anyway, public reviews are a good channel for companies to receive and evaluate the feedback. The negative result is a record for Nintendo. Their video with the highest number of negative reactions so far was the trailer for Metroid Prime: Federation Force, released at E3 2015 – with 97,000 negative reactions and 11,000 positive, in about 1.6 million views.